Frequently Asked Questions
Product Selection & Customization
Q. How do I choose the right door or grille for my project?
A. Our Architectural Design Support team will find the best match for your application, or even create a custom design if what you need doesn’t yet exist.
Q. I need a door to cover a large opening that’s not shown on your data sheets. Can you help?
A. We sure can! We make doors larger than our standard sizes all the time – we can even make larger-rated doors than you see on our sheets.
Q. Do your standard colors have a direct RAL equivalent?
A. No – our standard GalvaNex™ colors are unique. We also offer more than 180 RAL colors.
Technical Specifications & Ratings
Q. Do you provide fire doors with hour ratings?
A. Yes – we have doors that are UL listed for fire protection ratings of ¾, 1 ½, 3, and 4 hours.
Q. What is the approximate weight of a door?
A. Weight depends entirely on the size, material, and product type. For example, a standard 10' x 10' 22-gauge steel service door weighs about 600 lbs. Check your product data sheets for the exact weight of your custom door.
Q. Do you do seismic and wind load ratings?
A. Absolutely. You can get seismic ratings for our doors, and our doors can withstand a 20 PSF wind load as a standard. You can also get specialized construction for higher PSF wind load as well as operational wind load, on some of our products.
Q. I always specify operational wind load. Is that ok?
A. Not always. If you are specifying operational wind load, you need to ensure the rest of the building can handle the wind forces – not just the door.
Installation & Site Requirements
Q. Do I need steel supports at the header?
A. No! The guides of the rolling door support the weight of the header.
Design Support & Ordering
Q. Where can I get custom drawings or project-specific details?
A. Our in-house design and support team can create custom drawings and technical specifications tailored to your exact application. Reach out to our team for the documentation you need for your next project.
Q. Who do I contact if I want to order a door immediately?
A. If you need a door immediately, we have you covered.
Still have questions? We have answers. Contact our team.
